At Addison's Closet, we prepared an easy to follow manual to guide you through our streamlined returns process. 

In order to return an item you must do the following:

  1. Visit out returns center at
  2. Have your email and order number ready and click the start return button
  3. From there you will be guided on how to process a return
  4. Your return will be reviewed and either approved or declined


In that email please use the following format:

  • Name
  • Order Number
  • Email/Phone
  • Return Reason
  • Products to be Returned
  • Address displayed on package

In order for a return to be valid, the following conditions must be met:

  • The item is returned within 14 (calendar) days after receiving it 
  • The item is in perfect re-saleable condition
  • The item must not be damaged (due to your own fault)
  • The item was damaged (due to manufacturer fault)
  • The item was incorrect/wrong
  • The item never arrived (allow up to 5 weeks)
  • The item was different to the image